Shipping policy

At Premadonna Cookware, we take pride in carefully packaging and shipping each order with intention, quality, and care. Please review our shipping policy below before placing your order.





Order Processing Time



  • All orders are processed within 3–7 business days (excluding weekends and holidays).
  • During high-volume periods (sales, holidays, launches, or promotions), processing times may extend slightly.
  • Orders are processed in the order they are received.



Once your order has been processed and shipped, you will receive a confirmation email with tracking information.





Shipping Methods & Carriers



We ship using trusted carriers such as:


  • USPS
  • UPS
  • FedEx



Shipping method availability and delivery estimates are shown at checkout.





Shipping Rates



  • Shipping costs are calculated at checkout based on:
    • Order weight
    • Shipping destination
    • Selected shipping method



Shipping fees are non-refundable once an order has shipped.





Domestic Shipping (U.S.)



  • We currently ship to all U.S. states and territories.
  • Estimated delivery times vary by location and carrier once the package is in transit.






International Shipping



  • International shipping may be available on select products.
  • Customer is responsible for:
    • Customs duties
    • Import taxes
    • Brokerage fees
      Premadonna Cookware is not responsible for delays caused by customs processing.






Incorrect Address Disclaimer



Please ensure your shipping address is accurate and complete at checkout.


  • Premadonna Cookware is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
  • Orders returned due to incorrect addresses may incur a reshipping fee.






Lost, Delayed, or Stolen Packages



  • Once a package is marked “Delivered” by the carrier, Premadonna Cookware is not liable for lost or stolen packages.
  • For missing packages, please contact the carrier directly using your tracking number.
  • If needed, we are happy to assist with filing a carrier claim.






Damaged Packages



If your order arrives damaged:


  1. Email us within 48 hours of delivery
  2. Include:
    • Order number
    • Photos of the damaged item(s)
    • Photos of the shipping box and packaging



📧 support@premadonnacookware.com


Claims submitted outside this timeframe may not be eligible for review.





Shipping Delays



Premadonna Cookware is not responsible for delays caused by:


  • Carrier issues
  • Weather conditions
  • Natural disasters
  • Acts of God
  • Holiday volume surges






Order Tracking



Tracking numbers are emailed once your order ships. Please allow 24–48 hours for tracking updates to appear.





Contact Us



For shipping questions or concerns, contact us at:


📧 support@premadonnacookware.com

🌐 www.premadonnacookware.com